Training
Investment in your employees' skills is essential, especially when they provide a service to customers and clients over the telephone. Whether inbound or outbound, internal or external, call centre, customer service, sales, technical support, help desk or reception. We deliver a range of interactive on-site training courses including:
- Handset Training – Digital, analogue, IP, softphone
- Console Training – Operator and PC based
- Voicemail Training – Internal, external and integrated
- Call Centres
- Customer Administration Terminal Training (PABX programming)
- Telephone etiquette and skills
- Improving communication skills
- Handling difficult customers
- Customer Service
All sessions involve theoretical presentations, demonstrations, group discussion, role-plays and practical exercises. Comms Corp’s Training instructors are selected for their interactive teaching skills and their in-depth technical knowledge. Our friendly and informal teaching style has gained praise and excellence in client feedback.
Comms Corp believe that training can significantly increase the productivity and enhance the personal confidence of your staff to maximise the return on your investment at an affordable cost. Comms Corp training will equip your staff with the skills and confidence to manage new forms of technology, improving performance and enabling them to meet business aims and objectives.